Wireframing & Prototyping
Moving from conceptual wireframes to interactive prototypes, we simulate the real-world user interface, complete with clickable elements and simulated data flows. This hands-on model provides a tangible experience for stakeholders before entering the development phase, reducing the risk of costly alterations later on.
User experience & software design
We translate initial concepts into wireframes and interactive prototypes, laying the groundwork for both visual and functional design elements. This iterative process allows for real-time user feedback, enabling us to refine your digital platform’s usability continuously.
Full-stack Development
Rigorous testing is an integral part of our full-stack development process. Our team conducts automated and manual tests covering unit, integration, and end-to-end scenarios to ensure your application meets the highest quality standards for reliability and performance.
HTML, JavaScript, React, jQuery, Angular, Vue.js
PHP, Python, C#
Django, Laravel, CodeIgnitor, ASP.NET
MySQL, PostgreSQL, SQLite, etc.
Effortless Connectivity through Advanced API Integration
Our capabilities span the integration of various third-party services, from mapping systems like Google Maps to social media channels and payment gateways. Whether you need to enhance user engagement, facilitate financial transactions, or enrich your service offerings, we provide a tailored solution that meets your specific needs.
RESTful APIs
Adhering to REST (Representational State Transfer) principles, we design APIs that are stateless, cacheable, and scalable, ensuring optimal performance and ease of management. Our RESTful APIs are also engineered to follow a uniform and logical URL structure, facilitating easier understanding and integration.
SOAP APIs
The design of our SOAP APIs leverages WSDL (Web Services Description Language) specifications to outline the capabilities and functionalities of the API. This ensures seamless interaction between client and server, as well as facilitating quick and easy integrations.
Optimising Data Management with Robust Databases
We ensure seamless data flow between disparate systems and databases, whether they are on-premises or cloud-based. Our solutions allow for real-time data sharing, enhancing your operational efficiency.
01.Batch Integration
By employing a rigorous validation process, we ensure that all integrated data maintains its integrity and accuracy during batch processing, resulting in reliable and error-free outcomes.
02.Real-Time Integration
State-of-the-art monitoring tools enable us to detect and resolve issues instantaneously, mitigating the impact on business operations and enhancing system reliability.
03.Two-Way Synchronisation
Our sophisticated conflict-resolution algorithms identify and resolve discrepancies automatically, ensuring data integrity is maintained even when simultaneous changes occur in different systems.
04.Data Federation
Our team of seasoned experts will assist in implementing and managing your Data Federation services, providing continuous support and ensuring maximum uptime and performance.
Smooth Operations through Proactive Bug Fixes
Critical Bug Fixes
These fixes are essential and urgent, targeting issues that make the application unusable, compromise security, or lead to data loss. These are usually treated with the highest priority and require immediate deployment.
Functional Bug Fixes
Functional bug fixes target incorrect behaviours within the application, based on the intended functionality outlined in the requirements or user stories. While not as urgent as critical fixes, they are still high priority to maintain the utility of the application.
Usability Bug Fixes
These fixes aim to enhance the user experience by resolving issues related to the interface, layout, or general usability. These are often lower in priority but contribute to overall user satisfaction.
Cosmetic Bug Fixes
Cosmetic bug fixes are the lowest in priority and usually don't affect the functionality or usability of the application. These fixes might be bundled together and released in a single update, separate from more urgent fixes.
Performance Optimisation Techniques
- Database Tuning: Poorly designed queries can drastically affect your database's performance. Our expert team revises your query plans, indexing strategies, and SQL codes to ensure optimal speed and efficiency.
- Application Code Tuning: Leveraging caching can dramatically improve application performance. We'll implement and fine-tune caching strategies tailored to your application's unique needs.
- Network Tuning: Our network engineers utilise advanced traffic shaping techniques to control data flow effectively, thereby reducing latency and improving user experience.
Patch Updates
Patch updates involve the deployment of small pieces of code to correct specific security vulnerabilities within a software component. These are generally released soon after a vulnerability is identified and are usually easy to implement.
Hotfixes
Hotfixes are quick, single-issue fixes that address urgent security vulnerabilities which pose an immediate risk. These are meant to provide rapid solutions and are usually replaced by more comprehensive updates in the future.
Cumulative Updates
Cumulative updates are collections of fixes that address multiple vulnerabilities and possibly include enhancements. These updates are cumulative in the sense that they contain all previous updates, providing a comprehensive solution.
Version Upgrades
Version upgrades are larger, more comprehensive updates that often include new features, improvements, and multiple security fixes. These upgrades usually require more testing and could involve changes to the system architecture.
Predictive Analytics
AI-DRIVEN TASKS SIMPLIFIED
Anomaly Detection and Monitoring
AI algorithms can continuously monitor system performance and security metrics to identify anomalous patterns, thereby automating the task of threat detection and system health monitoring.
Automated Customer Service
Chatbots and virtual customer service agents, powered by AI, can handle a wide range of customer queries, freeing human agents to focus on more complex issues.
Data Analysis and Reporting
Machine learning algorithms can sift through large datasets to extract meaningful insights, and AI-powered reporting tools can then automatically generate comprehensive reports.
Workflow Automation
AI can facilitate smarter workflow automation by prioritising tasks, allocating resources, or even making decisions based on real-time data analysis.
CRM needs Assessment
Stakeholder Interviews
Collaborating with key team members forms a cornerstone of our methodology for gaining a nuanced understanding of your CRM requirements. Recognising that each department and role within your organisation interacts with the CRM system differently, we engage directly with representatives from sales, marketing, customer service, and even executive leadership.
We initiate the process by meticulously identifying the business objectives that your CRM system aims to achieve, whether it is accelerating sales, bolstering customer retention, or centralising data. Following this, we proceed to comprehend the distinct user roles, gaining insights into the specific needs and expectations of each user or user group who will interact with the system. Lastly, we focus on discerning the precise functionalities that stakeholders anticipate from the CRM, ranging from lead management and email tracking to comprehensive reporting and analytics capabilities.
Data Integration
Establishing existing data sources (e.g., databases, spreadsheets, other software) need to be integrated into the CRM for a seamless operation.
In the realm of Data Integration, our approach is thorough and strategic. We take the time to identify existing data repositories—databases, spreadsheets, or other specialised software your organisation employs. The objective is to establish a seamless flow of information by integrating these diverse data sources into the CRM system. This ensures not only the uninterrupted operation of the platform but also the consolidation of vital business information in one central hub, facilitating easier access and more effective decision-making.
Security Concerns
Identifing any data security and compliance issues that need to be addressed, particularly if sensitive customer data will be stored.
Since CRM systems often house sensitive customer data, safeguarding this information is paramount. We identify potential vulnerabilities and risks in the data storage and transmission processes and recommend robust encryption methods, firewalls, and other security measures. Additionally, we assess the need for compliance with data protection laws and industry-specific regulations, such as GDPR, for businesses operating within the European Union. By addressing these concerns proactively, we aim to establish a CRM system that is not only secure but also compliant with legal requirements, thereby instilling confidence in both the organisation and its customers.
Scalability
Gauge the need for the system to grow in line with the business, in terms of both user numbers and additional functionalities.
This involves scrutinising the system's ability to accommodate an increasing number of users and its flexibility to incorporate additional functionalities and modules in the future. By adopting a forward-thinking approach, we ensure that the CRM system is not just a solution for today but a strategic asset that evolves harmoniously with your business objectives, optimising your investment and ensuring seamless operations at every growth stage.
Budget and Timeline
Confirm the budgetary constraints and timeline for the CRM implementation to ensure alignment with organisational capabilities and objectives.
Confirming the budgetary limits, ensuring that the chosen CRM system provides the maximum value for your investment without compromising essential features or quality. Concurrently, we establish a realistic yet flexible timeline that accounts for all stages of the CRM implementation, from planning and development to testing and deployment. This dual focus guarantees that the CRM solution fits within your budget and is delivered within a timeframe that aligns with your organisational objectives, thereby maximising ROI and reducing any potential for project overrun.
Success Metrics
Define the Key Performance Indicators (KPIs) that will be used to evaluate the CRM's effectiveness post-implementation.
Before proceeding with the implementation of a CRM system, it is crucial to confirm the budgetary limits. It is also important to ensure that the chosen CRM system provides the maximum value for your investment without compromising essential features or quality. Additionally, a realistic yet flexible timeline should be established that accounts for all stages of the CRM implementation, from planning and development to testing and deployment. By focusing on both of these aspects, we can guarantee that the CRM solution fits within your budget and is delivered within a timeframe that aligns with your organisational objectives. This will help maximise the return on investment (ROI) and reduce the potential for project overrun.
CRM advanced customisation
- Data Fields & Record Types: Differentiate between multiple categories of contacts, accounts, or transactions by creating specialised record types, each with its own set of fields, workflows, and permissions.
- User Interface (UI) Customisation: Incorporate custom widgets and components that facilitate more effective data visualisation, task management, and user navigation.
- Workflow Automation: Based on your unique business requirements, we develop customised workflow algorithms to streamline operations.
CRM File & data migration
- Data Audit & Cleaning: Multiple rounds of validation checks are performed to confirm that all cleansed data is accurate and reliable.
- Data Mapping: Our experts establish a set of rules for data transformation, ensuring that the data fits its intended target in terms of type, format, and constraints.
- Test Migration: Specialised knowledge in both source and target platforms ensures that the migration is not just accurate but also optimised for performance.
CRM Support & training
- Introduction to CRM: An overview of CRM principles, technologies, and best practices.
- System Navigation: Hands-on guidance on how to navigate through the CRM, understand its dashboard and features.
- Data Management: Training on data entry, custom fields, and the effective use of data for actionable insights.
- Workflow Automation: Techniques to automate routine tasks, manage leads, and set up automated marketing campaigns within the CRM.
CRM Data & file encryption
Data at Rest Encryption
Encrypting data that is stored on physical or virtual disks, often within databases or file systems.
Data In Transit Encryption
Encrypting data that is being transferred over a network, often between servers, devices, or applications.
Endpoint Encryption
Encrypting data stored on end-user devices like laptops, mobile phones, or tablets.
Two-Factor Authentication (2FA)
Using a second form of verification in addition to a password, often involving some form of encryption.
Encrypted Backups
Encrypting backup files and archives to secure them from unauthorised access or tampering.
Secure File Sharing
Encrypting files that are to be shared between users or systems to ensure they can only be accessed by authorised parties.
CRM Penetration testing
Application-Level
Focuses on CRM application vulnerabilities: SQL injection, Cross-Site Scripting (XSS), authentication flaws.
Network Penetration
Tests CRM system's network infrastructure for vulnerabilities: port security, weak encryption, firewall misconfigurations.
Access & Authentication
Assesses CRM user access: password policies, Two-Factor Authentication (2FA), Single Sign-On (SSO).
Post-Exploitation Analysis
Post-penetration test, assesses vulnerabilities to gauge potential impact if exploited.