{
    "version": "1.5.0",
    "item": {
        "id": "blog_v108",
        "title": "Bones Customer Portal: What It Is Being Designed For | DBETA",
        "url": "https://www.dbeta.co.uk/blog/bones-customer-portal.html",
        "summary": "The Customer Portal is a part of Bones 9, the web platform DBETA makes, and is in development: the screens are designed and can be clicked through as a prototype using sample data, and the specification is still a draft. The designed screens cover an attention overview; the organisation's profile, contacts and the people who can use the portal; installations, managed by DBETA or self-hosted (planned); entitlements; release notes, channels and downloads; domains and going live; backup and recovery-drill evidence; raising, following and replying to support tickets; reviewing DBETA's access requests; invoices, payment status and billing contacts; and account settings. Some further actions, including inviting users and ordering or paying in the portal, are proposed but not decided. How support requests reach DBETA's team is still being decided. Bones 9 has no release date.",
        "category": "Software Engineering",
        "image": "https://dbeta.b-cdn.net/covers/ai-ready-web-design-agency.jpg",
        "author": {
            "name": "Donatas Tranauskis",
            "url": "https://www.donatastranauskis.com"
        },
        "published_at": "2026-11-03T00:00:00+00:00",
        "updated_at": "2026-11-03T00:00:00+00:00",
        "faqs": [
            {
                "question": "What is the Bones Customer Portal?",
                "answer": "A part of Bones 9, in development, being designed so a client organisation can see its installations, the people who use the portal, releases, domains, backups, support tickets and invoices in one place."
            },
            {
                "question": "Can I use the Customer Portal now?",
                "answer": "No. It is in development: the screens are designed and can be clicked through as a prototype using sample data, and the specification is still a draft. No part of it is approved for production use, and Bones 9 has no release date."
            },
            {
                "question": "How is a site looked after today?",
                "answer": "Through DBETA's continuity plans, monthly plans on a 12-month agreement. Sites are built on Bones 8.0 through Bones Implementation."
            }
        ]
    }
}